Complaints about Digital Accessibility

We do our best to make our digital channels as accessible as possible for everyone. Nevertheless, it may happen that you encounter problems in doing so. We think it is important to help you properly.

Response time

Do you have a question or comment about the accessibility of our website or digital documents? We aim to respond to your message within 5 working days.

Not satisfied with our response?

Are you not satisfied with the way we respond, or do we respond too late? Then you can file a complaint.

Filing a complaint

You can file a complaint at info@visitalmere.com/en.

Is your complaint specifically about digital accessibility and can't you work it out with us? Then you can also turn to an external party, such as the Ombudsman.